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Help when you get stuck

If you have trouble getting started — no exchange, no trader, or no deposit yet — an orange Get help button appears after a while under the setup guide. One tap, and the Cryptotrader team gets in touch to offer free help.

What you see

Under the steps on Home: Need a hand getting started? and the Get help button.

Setup guide with orange Get help button
Orange until you have asked for help.

That button opens Free help. Choose how we reach you: email or phone. For phone, you enter your number.

Free help page: contact by email or phone
Email or phone. We get in touch.

After you send it, the button on Home turns green: Help requested. You do not have to do it again.

Setup guide with green Help requested button
Green once you have asked for help.

Benefit: you do not have to hunt for a support address. If the start stalls, the button is already there — free, through the channel you pick.