The trader regularly checks whether the number of BTC in the pockets matches the actual amount of BTC on the exchange. After all, the owner of the exchange account can (accidentally) remove BTC from the exchange. As soon as the trader discovers a difference, the trader marks which pockets are “missing”. This looks like this.
“Missing Pockets” can no longer be sold. To the trader, it seems as if they no longer exist.
To check if you have missing pockets / BTC go to Cryptotrader Portal and go to pockets to check the status.
Below are the most common causes of missing pockets and how you can fix them yourself.
You enabled Rewards / Staking
If you enable the option “Rewards” or “Staking” in your exchange account, all your BTC will be reserved and made unavailable to the trader. This makes it seem to the trader as if all BTC have disappeared. The trader can no longer use them for trading and will therefore mark all pockets as “Missing”.
Urgent advice: Therefore, never enable the option Rewards or Staking in the same account that is used for Cryptotrader. If you have accidentally done this, turn it off as soon as possible. As soon as the option is turned off again, the BTC will become available again and the “missing pockets” will automatically become available. This may take up to 1 day.
You moved BTC to another account / wallet
If you have moved the trader’s BTC to another account / wallet, the trader will mark all pockets that belong to the BTC as “Missing”. If this was accidental, put the BTC back. The “missing pockets” will then automatically become available again. This may take up to 1 day.
You manually sold BTC
If you have sold the trader’s BTC on the exchange, the trader will mark all pockets that belong to the BTC as “Missing”. If this was not actually the intention, make sure that you replenish the exchange account in which the trader is running with dollars so that the trader can buy new pockets again. Then click on “Delete Missing Pockets” to permanently remove them. The trader then starts with a clean slate and will start buying pockets again at the next favorable buying moment.